Refund policy

Return and Refund Policy

Thank you for shopping with hklotech. We want you to be satisfied with your purchase. If you receive a product with a quality issue, wrong item, missing item, or shipping damage, please contact us within 7 days after receiving the goods.

  1. Return Conditions

To be eligible for a return, the item must meet the following conditions:

The product must be unused, unopened, and undamaged.
The original packaging, labels, accessories, and documents must be complete.
A valid order number, purchase proof, or payment record must be provided.
The return request must be submitted within 7 days after receiving the goods.

Please note that some of our products are industrial chemical products, adhesives, lubricants, sealants, cleaners, and related materials. Products that have been opened, used, contaminated, improperly stored, or are beyond their shelf life cannot be returned or refunded.

  1. Non-returnable Items

Returns and refunds are not accepted in the following situations:

The customer ordered the wrong model, specification, color, or package size.
The product has been opened, used, mixed, repacked, or damaged.
The product issue is caused by improper storage, transportation, or use by the customer.
The product is customized, specially ordered, or purchased according to the customer’s specific request.
The item is a clearance product, promotional product, or marked as non-returnable.
The product is returned without contacting us in advance.

  1. Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be processed to the original payment method. The actual refund arrival time may vary depending on your bank or payment provider.

If the return is caused by our mistake, such as wrong item, product quality issue, or shipping damage, we will be responsible for the reasonable return shipping cost. If the return is due to the customer’s personal reason, the customer will be responsible for the return shipping cost.

  1. Exchanges

If you receive the wrong item, wrong quantity, or a damaged product, please contact us within 7 days after delivery. After confirmation, we may arrange an exchange, replacement, reshipment, or refund according to the actual situation.

  1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible before the order is shipped. If the order has not been processed or shipped, we may help cancel it.

If the order has already been shipped, the return process will apply. Special order products, customized products, or products that have already been purchased or arranged for shipment may not be cancelled.

  1. Contact Us

If you need to request a return, exchange, or refund, please contact us with your order number, product photos, problem description, and related proof.

Phone: +(86) 13926990959
Email: Jenny@yxbond.com

We will review your request and respond as soon as possible.

This policy does not affect any consumer rights provided by applicable local laws.